National Accounts Representative - Hybrid Remote

Company Description:
BOPLAN (www.boplan.com) is an international group that manufactures polymer barriers and safety products to protect people, machines, and buildings against accidental impacts from forklift trucks. We are affecting real change by increasing the level of industrial safety with our highly innovative and “premium” products. We cater to large industrial customers such as Amazon, Walmart, BMW, UPS, Ford Motor, Nestle and Georgia Pacific, just to name a few. Our US Team has been experiencing high-growth year over year and is looking to bring on talented people to join our growing team to support our expansion.

Job Description:
The National Accounts Representative is a permanent full-time Hybrid Remote position that will be working in our US Headquarters located in Flowery Branch, GA. As a National Account Representative, you will be part of a National Accounts team, which manages Boplan’s Key Enterprise Accounts. Using all communication channels, you will have a clear focus on supporting the success and growth of the National Accounts. This role will play an integral part in our commitment to providing high-level service to our Enterprise Customers and will entail detailed project management aspects to assist our Enterprise Sales Team that ensures a streamlined customer experience. Success in this role will entail a ‘White Glove’ customer experience-oriented work style with a high attention to detail. We are looking for someone who can effectively speak to our largest accounts and ensure that they feel fully taken care of every step of the way.

Duties & Responsibilities:
• You will collaborate closely with our National Accounts Sales team to provide timely support for all aspects of the sales cycle from opportunities, quotes, tracking of timelines for deliveries, communication of delays, complaints, logistics, and after-sales follow-up to ensure customer success, a great customer-centric relationship and profitable growth of the accounts.
• Have an acute sense of urgency in customer follow-up and provide outstanding customer service and post-sales satisfaction, facilitating long-term relationships for repeat business.
• You will thoroughly use the CRM system to log and manage opportunities and customer info, understanding how crucial data accuracy systems is in documenting the customer journey. Work with your externals to ensure data accuracy.
• Working closely with the National Accounts Sales team on forecasting activities for accounts.
• You will support the National Accounts Mangers with quote follow-up and offer your customers the necessary support where needed, i.e order tracking reports, logistics and delivery reports.
• You will liaise closely with Sales Operations and Planning to help ensure a seamless customer experience for inventory planning, replenishment, orders, logistics and delivery/installation
• Project manage and track customer orders to ensure on-time delivery.
• Maintain regular and strong communication with the Sales team and participate in activities to help drive business for the National Accounts and Boplan overall.
• You will support the National Account Managers to help develop target lists, prospect research, prepare account-specific marketing documents, email campaigns, etc. to develop more customer intimacy. • Maintain a high level of company and product knowledge. Participate in IDP (individual development plan) and complete required courses on the Boplan LMS. • Meet all set KPI’s for above tasks.

Candidate requirements:
• A degree is preferred, but not required. Enthusiasm however is an absolute must! As we are truly passionate about our product, we will need you to be as well.
• Inside sales and customer service experience is required.
• Project Management experience is a requirement.
• Strong Excel skills required.
• You have a proven track record of minimum three (3) years in a similar B2B role.
• You have an ability to always create positive interactions that follows our commitment to high-level service to our enterprise customers.
• You are a very strong relationship builder, and problem solver, and understand that trust is at the core of customer loyalty.
• You have strong organizational and time management skills and have both an analytical and pragmatic approach to your role.
• Self-driven and positive attitude is key! This position will require someone who is disciplined in executing multiple assignments, projects and tasks, and goals simultaneously.
• You are people centric and a great communicator, both verbally and written.
As a member of the BOPLAN Team, you can expect:
• Competitive Compensation & Total Rewards Package
• Outstanding Benefits: Including low deductible Medical, HSA, dental, vision and life insurance. 3% 401-K Match. Generous PTO (vacation, sick and personal time)
• Professional Growth: As a High-Growth company we offer Professional Development & Advancement opportunities to help you grow with us.
• High Impact: Although we are a global company, we foster a small company feel where team members are encouraged to take charge and results are noticed.
• Make a Difference: Our products are revolutionizing the industrial & manufacturing safety industry and you can join our team to become a part our state-of-the-art product team.

Our values:
• Positivity: constructive, driven, fun loving, grateful, at peace, committed, hopeful, proud, inspired, loving.
• Ownership: Taking ownership means taking responsibility for an outcome and not put blame on everyone else. It means being pro-active and anticipating instead of waiting and being reactive.
• Passion: Unconditionally defend what it is you are passionate about.
• Connection: Being capable of setting aside differences or conflicts to develop long term relationships and feel connected to colleagues, customers, organizations, our company, our product, etc.
• Agility: The capacity to change your behavior and approach in the face of changing environments, people, and business needs, with the aim of best achieving certain personal and professional goals.
• Reliability: The capacity to gain credibility by acting consistently according to own principles and values. We establish trust with others on the bases of authenticity and consistently deliver upon the commitments we have made.
Please ensure to send/attach your resume to your application.

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