Key Account Manager

Learn more about the Key Account Manager role below and apply today!

About the Team

At Spring Automation, we are a family by our shared purpose: To Have Fun Building Legacies Together. We are a team that loves each other and what we do. We design and implement high-quality controls solutions. We strive for growth through diversification while maintaining a culture of teamwork and innovation. Whether we are serving our customers, community, or family, we take pride in everything we do. When we win, we win together.

About the Role

The Key Account Manager’s main role is to retain top customers and nurture those key relationships. This position will be responsible for building long term, strategic partnerships with both new and existing customers. This individual should be skilled in building strong relationships and account management. This individual will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction. The goal is to contribute to sustain and grow our business to achieve long-term success. This position reports to the Director of Sales & Marketing.

In this role, you will…

Be the trusted technical advisor to our customers. Introduce and sell Spring Automation’s solutions and services to both new and existing accounts.
Develop trusting relationships with a portfolio of major clients to ensure customer satisfaction and partnership development.
Acquire a thorough understanding of key customer needs and requirements to ensure we are providing the appropriate solutions.
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
Develop new relationships with identified key accounts by hunting for new opportunities and partnerships.
Use and maintain the company’s CRM (Salesforce) for all customer and sales process data
Serve as the link of communication between key customers and internal teams.
Help resolve issues and challenges faced by Spring Automation’s key customers.
Play an integral part in generating new sales that will turn into long-lasting relationships.
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

We are excited about you because you…

Have a bachelor’s degree in business administration, sales, or a relevant field.
Have five to six years of technical sales experience and preferably three to four years of those in logistics automation.
Have strong communication and interpersonal skills with an aptitude for building relationships with professionals at all organizational levels.
Have excellent time management and organizational skills.
Can problem-solve and negotiate.

Learn more about Spring’s culture on our LinkedIn Company Page at https://www.linkedin.com/company/spring-automation/ and stay up to date on company events while discovering how we are committed to providing a workplace that fosters a culture of health, happiness, and wellbeing.

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