Resident Services Engineer - Indianapolis, IN

We are looking for a highly skilled Resident Service Engineer in the Indianapolis, IN area. This position is 3rd shift - Monday-Thursday. This Engineer will travel to one of our Key Customers locations to install, maintain and support Packsize equipment as well as build and maintain customer relationships by effectively servicing the equipment. This individual must understand the needs of the customer, work proactively and efficiently to meet those needs, and provides 5-Star customer service by proactively visiting or calling the customer to ensure they are fully satisfied with the Packsize equipment, process flow, packaging designs, and service.

Primary Responsibilities:
• Completes and successfully pass training courses
• Develops knowledge of Packaging Designs
• Learns and develops the customer support and technical skills necessary to perform high quality maintenance
• Performs preventive maintenance on machines, equipment and accessories
• Performs installation of new equipment and train Customer Personnel
• Learns and completes basic administration duties (assigned tasks, emails, etc.)
• Exposed to moving parts and electricity that require safety protocols
• Exposure to varied travel conditions either driving or flying
• Excellent work ethic and time management skills needed
• Must be accessible via telephone, and promptly return email and phone messages
• Travel by vehicle or airplane within assigned geography, overnight travel may be required

Essential Job Requirements

• Basic Excel, Word skills
• Advanced mechanical and troubleshooting skills
• Able and willing to lift up to 50 lbs
• Ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist
• Must be able to climb a ladder
• Effectively communicate through written and verbal reports to customer and direct supervision regarding worksite status
• Associate degree or Vocational technical training is strongly desired, Bachelor’s in related area preferred
• Clean driving record with a valid driver’s license

Company Summary:
Packsize is a leading automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it’s about delivering what’s right, for our customers, for their customers and our planet.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information.

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